Refund Policy

The short version. If our accuracy does not hold up against a mainstream competitor, we refund the whole amount, as long as you ask inside 7 days of that first purchase and the account has spent fewer than 1,000 credits. If you run whole lists through and drain the balance first, that is acceptance of the service and the guarantee no longer applies.

Accuracy guarantee

Measure us against any mainstream competitor platform after you buy a subscription or a credit pack. If our results come back less accurate than theirs, we refund the full amount within 7 days of that purchase.

To keep the guarantee from being used as a free bulk-processing route, it is conditional on all of the following:

• The request is made within 7 days of the original transaction
• The account has used fewer than 1,000 credits in total across its lifetime
• You can show a sample or an export where our result misclassified an address compared with the competitor platform
• Only a first purchase qualifies. Renewals, upgrades, and any account that already runs lists on a regular basis fall outside it

Credit packs

A credit is gone the moment it runs, so any pack you have drawn on, whether in part or down to the last credit, falls outside refunds. What you have not spent stays on the account with no expiry date, so there is rarely a reason to ask.

A pack you have not touched at all is a different case. Write to us inside 48 hours and we will look at it.

Subscription renewals

Every billing period opens with an automatic renewal charge. To stop one, cancel in the billing portal ahead of the renewal date. Once the period has opened and its allowance has landed in the account, a refund is generally not available.

Tell us inside 72 hours when a renewal charge looks wrong to you, and we will look into it.

Service outages

Where an outage blocks meaningful use of the platform across a billing period, we may put a prorated credit on the account. We do not refund automatically for a short or one-off interruption.

How to request a refund

Email billing@infraverifier.com with:

• The email address on the account
• The order or transaction ID from your billing portal
• A short reason, which is optional but usually speeds things up

We process requests within 3 to 5 business days. Refunds go back to the original payment method, and your bank may take a further 5 to 10 business days to show it.

Contact

Any billing or refund question about InfraVerifier: billing@infraverifier.com